1. Introduction
At StudyToStay.com, we take pride in offering fast, reliable, and secure delivery of all our digital educational products. Since all our products are digital and intangible in nature, order fulfilment takes place electronically — without any physical shipment.
This Order Fulfilment Policy outlines how our digital products are delivered, how customers can expect to receive access, and what timelines apply depending on product type. By purchasing any item from our website, you acknowledge that you have read and agreed to this policy.
2. Nature of Our Products
All items sold on StudyToStay.com are digital downloads, such as:
- Exam preparation materials,
- Study guides,
- Practice questions and answers,
- eBooks, and
- Learning reference documents.
We do not provide physical books, CDs, or printed materials. All fulfilment is conducted electronically through either instant download access or email delivery.
3. Modes of Order Fulfilment
Depending on the specific product purchased, fulfilment will occur in one of two ways:
3.1 Instant Download (Immediate Access)
For the majority of our products, delivery is instant upon successful payment confirmation.
- After your transaction is processed, you will immediately receive an email confirmation that includes your download link or login access details.
- The digital file(s) can then be accessed or downloaded instantly.
- You can save the material directly to your computer or device for future use.
If you do not receive the download link within 10–15 minutes, please check your spam/junk folder or contact us at sales@studytostay.com for prompt assistance.
3.2 Email Delivery (Within 24–48 Hours)
Certain products require manual verification, syllabus updates, or content alignment with newly revised examination structures.
For these specific products:
- You will still receive an order confirmation email immediately after purchase, confirming successful payment.
- However, the final product will be delivered via email within 24 to 48 hours from the time of order placement.
- This short delay allows our academic team to verify that the version you receive reflects the most current and accurate syllabus edition.
We make every effort to deliver such items well within the stated timeframe.
4. Delivery Timelines Summary
| Fulfilment Type | Delivery Method | Estimated Delivery Time | Details |
|---|---|---|---|
| Instant Download | Automated Download Link | Instant (within minutes) | Available for most products; access link sent via email. |
| Email Delivery | Manual Email Dispatch | Within 24–48 hours | Applied to select products undergoing syllabus modification or content updates. |
If there is an unforeseen delay beyond 48 hours (for example, due to technical issues or network disruptions), our support team will notify you immediately and ensure expedited delivery.
5. Payment Confirmation Requirement
Fulfilment begins only after successful payment confirmation.
- Orders with pending, failed, or declined payments will not be processed.
- If a transaction fails but is still charged on your payment card, please contact your payment provider first, and then email us with proof of transaction for verification.
Once payment is verified, your order will automatically enter the fulfilment queue according to the applicable delivery mode.
6. Non-Delivery Situations
If you do not receive your product within the stated timeframe:
- Check your email inbox and spam folder for any messages from sales@studytostay.com.
- Verify that you entered the correct email address during checkout.
- Contact our support team at sales@studytostay.com with your order number and payment receipt.
We will promptly investigate the issue and re-send your digital product or grant you a new download link as required.
7. Access and Download Support
In rare cases where download issues occur (such as broken links, incomplete downloads, or inaccessible files), our technical support team will:
- Re-issue download links,
- Provide alternate file formats if necessary, or
- Grant renewed access credentials.
All assistance requests must be submitted via email to sales@studytostay.com with your order number and brief details of the problem.
8. No Physical Shipping
To avoid any confusion:
- StudyToStay.com does not ship physical goods or printed materials.
- No courier, postal, or logistics service is involved in the fulfilment process.
All materials are delivered digitally, making our delivery process faster, more secure, and environmentally friendly.
9. Customer Responsibility
It is the customer’s responsibility to:
- Provide an accurate and active email address during checkout,
- Ensure sufficient device storage and internet connection for downloads, and
- Keep access credentials confidential to avoid unauthorized use.
Once the product is delivered or downloaded, it becomes your responsibility to store and back up the file securely.
10. Order Updates and Notifications
We will send you the following communications via email:
- Order Confirmation – immediately after payment.
- Download or Access Details – instantly or within 24–48 hours, depending on product type.
- Delivery Completion Notification – if email delivery was delayed for any reason.
Please ensure that sales@studytostay.com is added to your safe sender list to prevent our messages from being filtered as spam.
11. Modifications and Updates to Products
At times, exam boards or qualification authorities may update their syllabus content or introduce new modules.
In such cases:
- Our academic team may take up to 24–48 hours to align the product content with the updated syllabus before sending it.
- This ensures that you always receive the most accurate and relevant version of the study material.
We appreciate your patience and understanding during these updates.
12. Refund & Cancellation Alignment
Since all our products are digital downloads, once the access or file is delivered, the order is considered fulfilled and final.
Please refer to our detailed Refund & Cancellation Policy for more information regarding refund eligibility and customer support.
13. Force Majeure
We are not responsible for fulfilment delays caused by events beyond our reasonable control, including but not limited to:
- Internet or server outages,
- Email provider disruptions,
- Power failures, or
- Technical malfunctions.
In such events, delivery will resume promptly once normal operations are restored.
14. Contact Information
For all order-related queries or fulfilment concerns, please reach out to:
📧 Email: sales@studytostay.com
🌐 Website: https://www.studytostay.com
Our team will respond to all order-related inquiries within 24 business hours.